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Activity Feeds are here, so “What’s New” in CRM then?
It’s been nine months since Microsoft Dynamics CRM 2011 was released. Given the large number of new features and functionality included in the new version, I’m sure many organizations have been able to...
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CRM 2011 Data Import Wizard in practice
Data migration typically isn’t the most joyful part of a CRM implementation, but you really need to pay attention to carefully importing all the relevant customer data it if you want the users to adopt...
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Make CRM Activity Feeds easier to follow by creating custom groups
The functionality of the new Activity Feeds feature introduced in CRM Online R7 / CRM 2011 Update Rollup 5 is built around the concept of following specific records. This allows a very granular level...
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Using hashtags in Activity Feed posts to automate processes
Improving internal collaboration has been the driving idea behind Dynamics CRM Activity Feeds. Even though the efficient usage of stream-like notifications may not be immediately obvious to users...
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Activity Feeds in R8: from follow to filter
One of the functional areas to receive an update in the Dynamics CRM R8 release in Q2 2012 will be the Activity Feeds, which were originally introduced as an optional solution in the previous R7...
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Why Microsoft needs to buy Yammer
Edit 2012-06-25: it has now been confirmed, Microsoft has acquired Yammer. The rest of the post is still valid, so please do read on. There’s a rumor going around as of June 14th that Microsoft is...
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More rumors on Dynamics CRM browser and mobile support
While we wait for the official Release Preview Guide for the next Dynamics CRM update, let’s add some more water into the rumor mill. I came across an interesting blog post titled “What’s the status of...
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Activity Feeds and user rights: who can see what?
Activity Feeds are a channel that’s much like Twitter: creating posts that are visible for other users who are following you. On the surface they share many of the same concepts (mentions, following,...
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Breaking down the Polaris and Statement of Direction documents
After the announcement in July 2012 regarding the delayed delivery schedule of the CRM Anywhere functionality, Microsoft has been promising that their updated product roadmap would be announced “soon”....
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Using the updated Activity Feeds to monitor Queues
As a part of the CRM Online Polaris update and the on-premise Update Rollup 12, new functionality has been added to the Activity Feeds solution. In fact, it’s no longer a separate solution but rather...
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